She was VERY combative, and frankly had no idea what she was talking about, I could tell as I listened to this person babble on about things that had nothing to do with this situation.

WHAT THE HECK! She spoke very rudely, she was condescending and if I may add not overly well-spoken. This person, later in the conversation and AFTER telling me she was a manager, accidentally admitted she was not in fact a manager. Two days later, I get a phone call from 'the manager'. The agent agreed that that was what would happen. And that I would be more than happy to close the account AFTER my withdrawal was done. I asked for a manager to contact me, asap. Apparently, because I had asked why my funds weren't processed yet and that perhaps one could USE the money sooner than later and that this was taking far too long considering the agent that helped me with the withdrawal seemed to have no issues, was congratulating me and so on.

Could this be happening? Needless to say, I was somewhat in shock - I was getting a vibe that they were grasping at anything to NOT release my money, and their reason was absurd. The blood drained from my face, of course, as I realized that they were literally closing me out and I had a pending withdrawal, which seemed to go through just fine with the agent that helped with it days earlier.

The agent then told me that my words had 'raised a flag', and that they would be closing my account immediately. I went back into the casino, and contacted a live agent, who passed me to another agent, and then another pass, and yet again one more pass - by this time, I wasn't in a good mood.įourth agent says I seem to want this withdrawal urgently, I said that was not the issue, the issue is it's been 4 days and I haven't gotten a confirmation on this withdrawal via email which always happens before the funds are e-transfered to the bank account, and at this point, I had waited over the weekend, plus the three days, which felt like eternity of course. The withdrawal was kicked back, I sent in what they needed, and the agent I was working with confirmed everything was a go.

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